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FAQ

FAQ for Styelle Swim
Sustainable Real Brazilian Bikinis 

 

The item I want is “sold out” or no longer appears?

Once it's gone, it's gone so you need to get in quick when you see something you like. 

If I order swimwear today, when will I receive it?

If you live in a metro area in Australia, and order before 12pm AEST,we’ll dispatch your order today, and you’ll receive your parcel in 1-6 business days. If your order is placed after 12pm, then it will be dispatched the following day.

Your country not on our shipping lists?

Simply email us at info@styelleswim.com.au and we will arrange another form of shipping for you so that Styelle Swim is available to everyone worldwide!

How do I access my store credit?

If you’ve been given store credit, it will automatically come up as a payment option at the shopping bag page when you are logged in.

How do I know if my order has been shipped?

When we send out your order, you will receive an email notification once your item has been dispatched.

Where do I send my returns to?

Please see our returns policy page for more information about what to include with your return.

 

Is there a store for me to try things on?

No sorry. Our warehouse is only for returns.
However, feel free to email us with sizing enquiries or other questions. If you are worried about sizing, we encourage you to buy 2 sizes of the same item. This way you don’t have to wait to reorder the correct size, and you get a full refund for the other size. Please read our returns page for more information.

What are your sizes like?

We are generally quite true to size, but if we had to say, we can be on the small side compared with other retailers. See the size guide located in the description tab of each product page, if you are not sure, drop us an email. We do our very best to ensure the right fit for you.

I have credit, how do I use it?

A credit is a certain dollar amount that is credited to you once you have returned a garment in original condition. The credit has a 1 year expiry period from the date of purchase. You will be emailed a code (which is the same as your order number) to use in checkout. Apply this code for the monetary discount to be applied. In the event you lose or cannot find your code, please email us and we will track it down for you.

Is your site secure?

Styelle uses the Shopify platform with it's own custom built site security, it is among the best in the world.

What payment options do you accept?

We accept payment by credit card (Visa, Mastercard via Paypal) or PayPal and Afterpay, ZipPay.